Description | •Lead the IT department’s Infrastructure operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources. •Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment. •Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems. •Oversee provision of end-user services, including help desk and technical support services. •Work with stakeholders to define business and systems requirements for new technology implementations. •Keep current with the latest technologies. •Manage financial aspects of the IT Infrastructure department, including purchasing, budgeting and budget review. •Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service implementation provision. •Develop requests for proposal. •Negotiate and administer vendor, and service agreements. •Practice asset management for IT hardware, software and equipment. |
Other Skills | •Strong technical knowledge of telecommunications, network and PC operating systems & Server operating system •Extensive knowledge of managing, implementing, and organizing SAP, Orcale, Database, SQL Server, Unix, Windows, ITIL administration. •Strong technical knowledge of current network hardware, protocols and standards. •Excellent understanding of the organization’s goals and objectives. •In-depth knowledge of applicable data privacy practices and laws. •Strong understanding of human resource management principles, practices and procedures. •Strong understanding of project management principles. •Good Level at customer service orientation. |
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