| Employer | Top Business |
| Job Title | Punjabi, Chinese or Spanish Customer Service Advisors |
| Country | Egypt |
| Job Category | Call Center |
| Job Type | Full Time |
| Description | To work as part of a team delivering a first class, professional customer service, using a range of communication methods, to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact. To use sound judgement and take decisions within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction. |
| Qualifications | Fluent English Speaker beside one of these languages Able to work in shift basis Age from 18 to 35 years old has no problem in location in Cairo |
| Gender | Any |
| Experience | 0 – New Graduate Years. |
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| Employer | Egyptian Contact Center Operator - ECCO |
| Job Title | International Customer Service Representative |
| Languages | Fluent English |
| Country | Egypt |
| Job Category | Call Center |
| Job Type | Full Time |
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| Employer | Teleperformance - Egypt |
| Job Title | Hebrew Contact Service Representative |
| Languages | Language Code: Hebrew: AC-11 |
| Country | Albania |
| Job Category | Customer Service |
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| Employer | Egyptian Contact Center Operator - ECCO |
| Job Title | International Customer Service Representative |
| Languages | Fluent English |
| Country | Egypt |
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| Employer | MULTISKILLS Recruitment & HR Consultancy |
| Job Title | Call Center Manager |
| Languages | Fluent English |
| Country | Egypt |
| Job Category | Call Center, Customer Service |
| Job Type | Full Time |
| Description | -Managing inbound call centre, interviewing, hiring, training and coaching old/new representatives. -Managing and overseeing daily operations in the call centre, setting daily, monthly and quarterly targets for the teams. -Answer phones and respond to customer requests, Invoice questions, and complaints, project a professional company image through phone interaction. -Promote new business, maintain and grow customer relationships through cross-selling. -Responsible to contribute consistently to the achievement of the customer service team level and meet the corporate. -Apply customer service policies, standards, and procedures. |
| Qualifications | -3-4 years of experience. -Excellent English & Managerial skills. -Excellent communication skills. |
| Gender | Any |
| Experience | 3 - 5 Years. |
| Salary (L.E.) | Negotiable |
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| Employer | Berlitz Language Centers | ||||||||||
| Job Title | Customer Service Representative (Mansoura) | ||||||||||
| Country | Egypt | ||||||||||
| Job Category | Customer Service | ||||||||||
| Job Type | Full Time | ||||||||||
| Description | Handling & Resolving all customer requests, inquiries, questions and complaints, face to face and by phone. *Coordinating the day to day activities in the center. Also conducting presentations for potential clients regarding Berlitz programs. | ||||||||||
| Qualifications | *B.A or B.SC. in any discipline. *Language schools graduate. *Experience in the customer service field is a plus. *Applicant should be a resident of El Mansoura. | ||||||||||
| Gender | Male | ||||||||||
| Experience | 0 – New Graduate Years.
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| Job Title | Customer Service Supervisor |
| Languages | Very good command of English |
| Country | Egypt |
| Job Category | |
| Job Type | Full Time |
| Description | • Opening accounts/contracts for clients and follow up the process of coding and preparing clients to work in stock market, also compliance and delivery of documents to the head office and inform the customer with his account number and password. • Facilitate all customers financial affairs, complete the approvals, disbursements, & guide customers for his financial transactions with the company in accordance with the organizations instructions. • Follow-up the fulfillment of customers orders in accordance with the Organizations instructions in addition to the follow-up of stocks conservation, booking and dismantling of the reservation. • Supporting customers in receiving IPO, the collection of coupons, free exchange of shares and so on. • Follow up the documents of paying the account managers commissions • Contribute effectively in the process of registration, maintenance, and follow-up customers database. • Follow up all reports and researches issued by the Research Department of the head office, and ensure its delivered to customers. • Follow-up the branchs bulletin board and supervise updating its publications. |
| Qualifications | • Graduate of Economics, Business Administration or Commerce from a reputable university. • Preferably studied in technical analysis, sales, and marketing. |
| Gender | Any |
| Experience | 3 - 5 Years. |
| Other Skills | • Computer Skills: Proficiency in MS office, MIS. • Excellent communication skills • Ability to work under pressure. |
| Salary (L.E.) | Negotiable |
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| Job Title | Customer Service Agent |
| Country | Egypt |
| Job Category | Call Center |
| Job Type | Full Time |
| Description | •Solving and handling all cardholders Problems & Complaints to the utmost satisfaction. •Applying banks policies and requirements for cardholders’ demands. •Delivering cardholders complaints & requests to their banks when needed via email or phone. •Answering customers Inquiries about cards issues and some of the bank services or offers. •Filling and filing the required reports. •Following up emails and faxes received from all banks. •Taking actions on cards by changing cards status as activation for new cards & deactivation for stolen or lost cards, etc… |
| Qualifications | Education: University Graduate. Experience: Fresh graduate. Languages: Fluent command for English & French. Computer Skills : Microsoft Windows, Word, Excel & Outlook |
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| Employer | Top Business |
| Job Title | International Customer Service Advisor |
| Languages | Fluent English is a MUST |
| Country | Egypt |
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| Employer | Egyptian Contact Center Operator - ECCO |
| Job Title | International Customer Service Representative |
| Languages | Fluent English |
| Country | Egypt |
| Job Category | Call Center |
| Job Type | Full Time |
| Description | - Answering calls from customers in a multinational company. |
| Qualifications | - Fluent English is a must - Language school preferred - maximum age 26 - Graduates are must. |
| Gender | Any |
| Experience | 0 – New Graduate Years. |
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| Employer | Teleperformance - Egypt |
| Job Title | Field/Outdoor Sales Agent |
| Languages | - Good English language |
| Country | Egypt |
| Job Category | Sales |
| Job Type | Full Time |
| Description | • Market outdoor advertising to clients • Maintain client loyalty and build close client relationships • Develop client base and prospects for potential clients • Formulate proposals and creative advertising solutions |
| Qualifications | Qualifications: - Excellent verbal and written communication skills - Excellent computer skills - Flexibility - Fast learning capabilities - University Graduate |
| Gender | Male |
| Experience | 0 – New Graduate Years. |
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| Employer | BDO Esnad |
| Job Title | Account Manager |
| Languages | Excellent command of English. |
| Country | Egypt |
| Job Category | Call Center |
| Job Type | Full Time |
| Description | -Responsible for all client communications, conflicts resolutions, and compliance on client deliverables. •Reviews all deliverables to ensure quality standards and client expectations are met. •Manage large clients and present performance to Top Management •Report critical and non critical cases to ops manager and manage the escalation procedures •Aware and in pursuit of opportunities for account growth and new business. •Reports to the Operations Manager, providing regular input on all account activity, including status and call reports on a weekly basis. •Manage Team Leaders and senior team leaders’ performance. •Organize and direct the daily activities of the call center’s operation. |
| Qualifications | Minimum 4 years of experience in the call center field. |
| Experience | 3 - 5 Years. |
| Other Skills | -Decision Maker. -Problem solver. -Team Player. -Hard Worker. -High communication skills. -Good analytical skills. |
| Compensations | As per the company policy. |
| Salary (L.E.) | Negotiable |
| Comments | Please state the job title in the subject line. |
| Job Contact Person | Marian Nadi- HR Specialist |
| Job Contact Email | calibers@esnad-bpo.com |
| Employer | HSBC Electronic Data Service Delivery (Egypt) S.A.E |
| Job Title | Team Leader - Contact Center Operations |
| Languages | Excellent Command Of English & Arabic |
| Country | Egypt |
| Job Category | Banking |
| Job Type | Full Time |
| Description | •Managing a team of 10 Customer Service Executives,motivate and develop team members to meet business objectives •Team members are regularly briefed and made aware of individual / department performance targets and achievements. •Advice and guidance is given in a constructive manner. •Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards. |
| Qualifications | *University graduate. *2-5 years of experience 2 of them managing a team or acting as a team leader/supervisor. *Excellent command of English |
| Gender | Any |
| Experience | 3 - 5 Years. |
| Salary (L.E.) | Negotiable |
| Comments | 24/7 Rotational Shifts basis |
| Job Contact Person | Aya Farrag |
| Job Contact Email | career.opportunities@hsbc.com |
| Employer | Egyptian Contact Center Operator - ECCO |
| Job Title | Customer Service Representatives |
| Languages | Fluent English. |
| Country | Egypt |
| Job Category | |
| Job Type | Training |
| Description | - Answering calls from customers in a Multinational Company. - Giving services to the customers issues. |
| Qualifications | - Maximum age 27 for males and females. - Graduates are must. - Able to work on a shift basics. - Language school preferred. - Fluent English |
| Gender | Any |
| Experience | 0 – New Graduate Years. |
| Other Skills | - Communication skills - Negotiation skills. - Customer Service awareness. |
| Compensations | - Medical and Social Insurance - VPN line - Transportation |
| Salary (L.E.) | 1500 - 2500 |
| Job Contact Person | Rana Aslan |
| Job Contact Email | rana.khaled@call-ecco.com OR rana.khaled@eccooutsourcing.com |
| Employer | Ideal Standard |
| Job Title | Customer Service & Showroom Representative |
| Languages | Good command of English language spoken and written |
| Country | Egypt |
| Job Category | Call Center, Customer Service, Receptionist |
| Job Type | Full Time |
| Description | Customer Service & Showroom Representative ( Alexandria, Giza and Cairo) 1.Greets customers visiting Ideal Standard Showrooms. 2.Identifies customers needs. 3.Introduces Ideal standard products, providing information on specifications, prices, spare parts, of merchandises desired. 4.Emphasizes selling decisions through companys agents and distributors and available outlets. 5.Receives customer calls at the customer service call centers 6.Records customers request for maintenance. |
| Qualifications | - Bachelor of Commerce, preferably a Business Administration Dept. graduate. - 1-2 years experience in a similar position. - Customer oriented, friendly, and positive attitude. - Customer Service Training is an asset |
| Gender | Any |
| Education major | Business Administration |
| Experience | 1 - 2 Years. |
| Other Skills | - Strong presentation and communication skills - Self control and working under pressure - Working knowledge of computer (MS Work and Xls.) |
| Salary (L.E.) | Negotiable |
| Comments | Kindly e-mail your updated resume, with a recent photo, indicating the job title & your residence city in the subject field as below: (CS/Alex), (CS/Cairo), (CS/Giza) |
| Job Contact Person | Mrs. Amani Wahib - Talent Manager |
| Job Contact Email | HR@IdealStandard.com |
