Technical Support

Employer	Intelligent Services Solutions TELECOM
Job Title	Technical Support
Languages	o Excellent in English reading ,writing, speaking
Country	Egypt
Job Category	Communication Engineering, Computer Software, Telecommunications
Job Type	Full Time
Description	o Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. o Obtain general understanding of OS and application operations related to company offered services. o Identify and correct or advise, on operational issues in client site. o Work independently and efficiently to meet deadlines.

Qualifications o Good Knowledge in UNIX Operating Systems, Linux –Redhat & shell scripting o Good Knowledge in Telcom environment o Experience with DB Administrator o CCNA certificate is must o Experience with Hardware , Software Issue o College degree in Computer Science or relevant o 0-3 years of experience Gender Male Education major Computer Engineering Experience 0 – New Graduate Years. Salary (L.E.) Negotiable Comments part time applicable also Job Contact Person HR Job Contact Email hr@issholding.com

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Technical Support Agent مطلوب خدمه عملاء دعم فني لاكبر كول سنتر في مصر (اكسيد(

Employer	Xceed Contact Center
Job Title	Technical Support Agent
Languages	Good Command of English Language
Country	Egypt
Job Category	Computer, Customer Service, Information Technology
Job Type	Full Time
Description	Identifies, researches, troubleshoots and resolves technical problems that customers may encounter. * Communicates with customers, using the latest technology and web based tools, to provide advanced troubleshooting solutions, to resolve technical issues. * Tracks and monitors the problem to ensure a timely resolution. * Identifies recurring problems and contribute ideas on ways to better solve these problems.
Qualifications	Relevant Bachelor Degree. - Excellent Knowledge of ADSL , Excellent knowledge of trouble shooting. - Customer service experience is preferred.
Gender	Any
Experience	0 – New Graduate Years.
Salary (L.E.)	Negotiable
Comments	Please indicate the Job title in the Subject line.
Job Contact Person	Recruitment
Job Contact Email	asc@xceedcc.com

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