| Employer | Top Business |
| Job Title | Punjabi, Chinese or Spanish Customer Service Advisors |
| Country | Egypt |
| Job Category | Call Center |
| Job Type | Full Time |
| Description | To work as part of a team delivering a first class, professional customer service, using a range of communication methods, to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact. To use sound judgement and take decisions within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction. |
| Qualifications | Fluent English Speaker beside one of these languages Able to work in shift basis Age from 18 to 35 years old has no problem in location in Cairo |
| Gender | Any |
| Experience | 0 – New Graduate Years. |
|
| Employer | Egyptian Contact Center Operator - ECCO |
| Job Title | International Customer Service Representative |
| Languages | Fluent English |
| Country | Egypt |
| Job Category | Call Center |
| Job Type | Full Time |
|
| Employer | CMA CGM Egypt |
| Job Title | Agency Officer |
| Country | Egypt |
| Job Category | Customer Service |
| Job Type | Full Time |
| Description | • Receive primary shipping declaration from inside sales. • Receive final shipping declaration from clients& check its context. • Send daily booking to H.O using Lara and Diva applications. • Send primary list to Loading Department. • Follow amendments , short shipment with Loading Department and all the concerned dpts( C/S ,Logistics & Documentation Department) • Handle clients’ inquires in the office ( Counter Officer) • Follow amendments with clients before & after vessel departure. • Solve clients’ problems throughout the Organization. |
| Qualifications | 1) 1-2 years of experience in Customer Service Department. 2) Very good command of English and Arabic. 3) High communication skills. |
| Gender | Male |
| Experience | 1 - 2 Years. |
| Salary (L.E.) | Negotiable |
| Job Contact Person | Maha Elkasaby |
| Job Contact Email | cro.mmounir@cma-cgm.com |
| Employer | Teleperformance - Egypt |
| Job Title | Hebrew Contact Service Representative |
| Languages | Language Code: Hebrew: AC-11 |
| Country | Albania |
| Job Category | Customer Service |
|
| Employer | Egyptian Contact Center Operator - ECCO |
| Job Title | International Customer Service Representative |
| Languages | Fluent English |
| Country | Egypt |
|
| Employer | Ideal Standard |
| Job Title | Customer Service & Showroom Rep. - Alexandria |
| Country | Egypt |
| Job Category | Customer Service, Sales |
| Job Type | Full Time |
| Description | 1.Greets customers visiting Ideal Standard Showrooms. 2.Identifies customers needs. 3.Introduces Ideal standard products, providing information on specifications, prices, spare parts, of merchandises desired. 4.Emphasizes selling decisions through companys agents and distributors and available outlets. 5.Receives customer calls at the customer service call centers 6.Records customers request for maintenance. |
| Qualifications | - Bachelor degree (Fine Arts, Business Administration, Hotels and tourism) - 1-2 years experience in a similar position. - Customer oriented, friendly, and positive attitude. - Customer Service Training is an asset |
| Gender | Any |
| Education major | Business Administration |
| Experience | 1 - 2 Years. |
| Other Skills | - Strong presentation and communication skills - Self control and working under pressure - Working knowledge of computer (MS Word and Xls.) |
| Salary (L.E.) | Negotiable |
|
| Employer | Berlitz Language Centers | ||||||||||
| Job Title | Customer Service Representative (Mansoura) | ||||||||||
| Country | Egypt | ||||||||||
| Job Category | Customer Service | ||||||||||
| Job Type | Full Time | ||||||||||
| Description | Handling & Resolving all customer requests, inquiries, questions and complaints, face to face and by phone. *Coordinating the day to day activities in the center. Also conducting presentations for potential clients regarding Berlitz programs. | ||||||||||
| Qualifications | *B.A or B.SC. in any discipline. *Language schools graduate. *Experience in the customer service field is a plus. *Applicant should be a resident of El Mansoura. | ||||||||||
| Gender | Male | ||||||||||
| Experience | 0 – New Graduate Years.
|
| Job Title | Customer Service Supervisor |
| Languages | Very good command of English |
| Country | Egypt |
| Job Category | |
| Job Type | Full Time |
| Description | • Opening accounts/contracts for clients and follow up the process of coding and preparing clients to work in stock market, also compliance and delivery of documents to the head office and inform the customer with his account number and password. • Facilitate all customers financial affairs, complete the approvals, disbursements, & guide customers for his financial transactions with the company in accordance with the organizations instructions. • Follow-up the fulfillment of customers orders in accordance with the Organizations instructions in addition to the follow-up of stocks conservation, booking and dismantling of the reservation. • Supporting customers in receiving IPO, the collection of coupons, free exchange of shares and so on. • Follow up the documents of paying the account managers commissions • Contribute effectively in the process of registration, maintenance, and follow-up customers database. • Follow up all reports and researches issued by the Research Department of the head office, and ensure its delivered to customers. • Follow-up the branchs bulletin board and supervise updating its publications. |
| Qualifications | • Graduate of Economics, Business Administration or Commerce from a reputable university. • Preferably studied in technical analysis, sales, and marketing. |
| Gender | Any |
| Experience | 3 - 5 Years. |
| Other Skills | • Computer Skills: Proficiency in MS office, MIS. • Excellent communication skills • Ability to work under pressure. |
| Salary (L.E.) | Negotiable |
|
| Employer | HSBC Electronic Data Service Delivery (Egypt) S.A.E |
| Job Title | Team Leader - Contact Center Operations |
| Languages | Excellent Command Of English & Arabic |
| Country | Egypt |
| Job Category | Banking, Customer Service |
| Job Type | Full Time |
| Description | Managing a team of 10 Customer Service Executives,motivate and develop team members to meet business objectives •Team members are regularly briefed and made aware of individual / department performance targets and achievements. •Advice and guidance is given in a constructive manner. •Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards. |
| Qualifications | *University graduate. *2-5 years of experience 2 of them managing a team or acting as a team leader/supervisor. *Excellent command of English |
|
| Employer | Business Power |
| Job Title | Export Specialist |
| Languages | fluent English |
| Country | Egypt |
| Job Category | Business Development, Customer Service, Import & Export |
| Job Type | Full Time |
| Description | Check daily mails and respond to customer requests and questions. Follow up daily with customer service rep(s) any planning, production, finishing or shipping issues to ensure that orders are shipped on time. Enter customers orders into the system and inform customers with given shipping dates. Follow up customers payments on due invoices. Settle customer or sales agent commissions with the finance department. Develop business through presenting new products and ideas to customers to increase market share (UNDER SUPERVISION OF REGIONAL EXPORT MANAGER). Understand customers’ needs and present it to the product development department suitable trend directions (UNDER SUPERVISION OF REGIONAL EXPORT). Develop and maintain a strong interpersonal relationship with the customers and their supporting staff through continuous contact using phone, e-mails, and personal meetings (UNDER SUPERVISION OF REGIONAL EXPORT MANAGER). Forecast the customers’ sales and submit projections to management in order to service the business effectively Work with different departments (planning, production, and shipping) to ensure that all steps are carried out appropriately on time. Creates and propose to customers merchandising strategies, packing ideas and promotions. Continue to seek new business through researches. Approve the customers special accessories including labels, UPC barcodes and the like. |
| Qualifications | •Very good presentation , negotiation & communication skills ability to handle multiple tasks efficiently |
| Gender | Any |
| Experience | 3 - 5 Years. |
| Other Skills | Excellent interpersonal skills & Communications skills |
| Salary (L.E.) | Negotiable |
| Comments | Working in 10th of Ramadan district -One day off |
| Job Contact Person | Amira Gad |
| Job Contact Email | amira.gad@businesspowereg.com |
| Employer | Business Power |
| Job Title | Export & Customer Care Supervisor |
|
| Job Title | Customer Service Agent |
| Country | Egypt |
| Job Category | Call Center |
| Job Type | Full Time |
| Description | •Solving and handling all cardholders Problems & Complaints to the utmost satisfaction. •Applying banks policies and requirements for cardholders’ demands. •Delivering cardholders complaints & requests to their banks when needed via email or phone. •Answering customers Inquiries about cards issues and some of the bank services or offers. •Filling and filing the required reports. •Following up emails and faxes received from all banks. •Taking actions on cards by changing cards status as activation for new cards & deactivation for stolen or lost cards, etc… |
| Qualifications | Education: University Graduate. Experience: Fresh graduate. Languages: Fluent command for English & French. Computer Skills : Microsoft Windows, Word, Excel & Outlook |
|
| Employer | kerford Investments Company |
| Job Title | Customer Service Representative |
| Country | Egypt |
| Job Category | Customer Service |
| Job Type | Full Time |
| Description | Handling & Resolving all customer requests, inquiries, questions and complaints, face to face and by phone. *Coordinating the day to day activities in the center. Also conducting presentations for potential clients regarding kerford services |
|
| Employer | Berlitz Language Centers |
| Job Title | Customer Service Representative (Port Said) |
| Country | Egypt |
| Job Category | |
| Job Type | Full Time |
| Description | Handling & Resolving all customer requests, inquiries, questions and complaints, face to face and by phone. *Coordinating the day to day activities in the center. Also conducting presentations for potential clients regarding Berlitz programs. |
|
| Employer | Teleperformance - Egypt |
| Job Title | Contact Center Representative |
| Languages | Languages’ Codes: 1.English: AC-01 2.Spanish: AC-02 3.French: AC-03 4.German: AC-04 5.Portuguese: AC-05 6.Italian: AC-06 7.Punjabi: AC-07 8.Hindi: AC-08 9.Urdu: AC-09 10.Cantonese: AC-10 |
| Country | Egypt |
|
